If you want to learn how to change the time of the day when your automated messages fire, for example, say you want your automated messages to only fire from 2 pm - 5pm, this article will show you how to do this.
On the other hand, if you're looking to restrict the automation from firing certain days of the week, then please see this other article:
⛔️ WARNINGS ⛔️
- Modifying the automation in any way can cause it to break.
- Changing the timing of the automation may cause glitches or have unintended consequences.
- Changing the timing of the automation may impact your results negatively.
- Limiting your follow up automation can cause leads falling through the cracks
We are not responsible for you breaking the automation, results drop, or leads falling through the cracks.⛔️ WARNING ⛔️
Please be careful when changing your StudioHub workflows. If something goes wrong with the automation, fixing it can take up to 2 weeks. We may need to reset everything to the original settings, which means you could lose any changes you’ve made.To change the timing of the automation follow these steps:
Go to automation
Under "Workflows"
Click on the "External" folder
Find the "2024.1 - Follow Ups" workflow
Click the 3 dots, and click "edit workflow"
Scroll down a little until you find the action step called:
"Wait for Time Window
11:45AM-7PM"
(It's right above the "Is it a blackout date?" step)
Once you click the step, a window will open from the right-hand side of the screen.
Scroll down until you find "start from" and "end at" drop-down fields
Edit the "start from" and "end at" times.
For example, if you want your automation to fire ONLY between 2 pm and 5 pm, choose those times in the drop-down field. (Make sure you pick PM, and AM correctly)
Double-check to make sure you select the right time.
Once you have picked the correct times, press "Save Action"
Save the workflow.
Now that you changed the timing of one of the steps, you now have to repeat the same steps above with every action step in the workflow called "Wait 23 Hours Until 11:45AM-7PM"
There are a lot of them so go through the workflow carefully and change each one.
Make sure you change the ones called "Wait 23 Hours Until 11:45AM-7PM"
Do NOT change the ones called "Wait 1 minute" or "Wait 1 Day for Contact Reply"
As you're making the changes to the timing, make sure that you save each action step, and save the workflow!
Once you have completed changing the timing window of all the wait action steps in the "2024.1 - Follow Ups" workflow, you have to repeat the steps again for 2 more workflows:
"2024.1 - Appointment Canceled" and "2024.1 - Appointment No Show"
Find these workflows in the same "External" folder of the workflows mentioned at the beginning of this article.
Make sure that you edit the wait steps that have a window of time.
Do NOT change the ones called "Wait 1 minute" or "Wait 1 Day for Contact Reply"
Again, make sure that as you edit the workflows you save the workflows.
CONCLUSION
That is how you can change the timing of all your follow up automated messages.