In this article, you will learn the steps you need to take to edit templates for automated messages in StudioHub.



Instructions:


Step 1: Opening Up the Template

  • At the left menu, click on Conversations.
  • At the top bar, click on Snippets.
  • Find the Snippet you want to edit. For example: 2023.1 - Abandoned Leads - 30 Days (DON'T DELETE - Be careful when editing). 
  • Click on the three dots



  • Select Edit Snippet


Step 2: Editing the Template

  • Edit the text displayed under Custom Values.

Disclaimer: Do not delete any custom value. For example: {{contact.first_name}}.
  • Click on Save.



Conclusion

By following the steps outlined above, you have successfully edited a template for automated messages in StudioHub.