Introduction

This article will help you troubleshoot the error message "Location has insufficient funds".


Insufficient Funds

If your account does not have sufficient funds, text messages will not be sent successfully. 

  • This can typically be identified by when the error code indicates 'Location has insufficient funds.'


  • View and Top Up Your Account Balance
    • On StudioHub navigate to Settings -> Company Billing 

   

  • Select 'Add Balance'
    • The section that says 'Current Balance' will usually have a negative balance e.g.- $5.23
    • This balance is used for all text messages and/or calls from StudioHub and generally autocharges when the balance is below $10.




  • Enter a value that will place your balance back into a positive and then select 'Proceed'.



Conclusion

By following these steps, you'll have credits inside your account and you'll be able to text again.