Introduction
In this guide, we'll discuss some important tips for handling situations when your bot makes mistakes. While bots can be incredibly helpful, they're not infallible, and it's essential to know what steps to take if something goes wrong.
Tip 1: Stay Vigilant
Always pay attention to the bot during its interactions. Even though it's designed to work smoothly, there may be occasional errors.
Tip 2: Identify the Error
When you notice the bot has made a mistake, start by identifying the contact where the error occurred. Make a note of the contact's name.
Tip 3: Document the Error
Record the exact response where the bot made the mistake. Write down what the bot said that was incorrect.
Tip 4: Try Self-Correction
First, attempt to resolve the issue yourself by updating the bot's Frequently Asked Questions (FAQ). You can access the FAQ section in the bot settings.
Tip 5: Test the Correction
After modifying the FAQ, test the bot's response by asking the same or similar question that led to the mistake. Ensure that the bot now provides the correct response.
Tip 6: Live Contact Testing
For added assurance, initiate a test conversation with a live contact using the corrected FAQ. This will help verify whether the issue is resolved.
Tip 7: Notify for Persistent Issues
If the bot continues to make mistakes or if you're unable to correct the problem independently, don't hesitate to contact our support team for assistance. We're here to provide guidance and make necessary adjustments.
Conclusion
Proactively addressing bot mistakes is essential for ensuring a smooth and effective lead interaction. By following these tips and promptly resolving any issues, you can maintain accurate and helpful bot responses. If you ever encounter challenges, remember that our support team is just a message away.