Introduction

Automations can be a powerful tool for communication and outreach, but there are times when you might want to ensure that someone never receives automated messages from you again. Whether you've had a negative interaction or simply want to respect their preferences, turning off automation permanently is a straightforward process. In this guide, we'll walk you through the steps to accomplish this on StudioHub. 



Steps


Step 1: Navigate to Conversations
  • Once you've logged into your StudioHub account, go over to the conversation tab on the left panel. 



Step 2: Select a relevant conversation
  • Click on the "All" option


  • Choose the contact you want to stop sending automation to. 



Step 3: Locate the Do Not Disturb (DND) option
  • On the right panel, which has all the contact information of the client, scroll down until you see the "DND(Opt out of marketing campaign)" option. Click on it

  • From the drop-down select the relevant DND options. To stop only the automations, select the Text Message & Email options


Conclusion 

Respecting someone's preferences and ensuring a positive communication experience is essential. By following these steps, you can easily turn odd automation permanently for individuals who no longer wish to receive automated messages from you. Always prioritize open and considerate communication practices for a better relationship with your audience.